- Why doesn’t web mail store messages I’ve sent from my offline mail client (eg. windows live mail, outlook, thunderbird)?
A. It is a limitation of the email software we use on our server. But even if it wasn’t, we wouldn’t want to do it. Please see question 2. - Why doesn’t IAM let me store all my email online like gmail, hotmail and yahoo?
A. gmail, hotmail and yahoo all make money out of storing your messages – ultimately through advertising, either directly to you while you read email or indirectly while you use their search engine or browse other sites. We don’t. Additionally, we consider it to be an administrative and security risk to IAM to store large amounts of email online. Therefore we encourage you to download it all to your PC to read and store it.
Secure messaging
Are you trying to send instant messages securely? Maybe you aren’t as secure as you think. This scorecard rates popular instant messaging services for how secure they are:
How to run two dropboxes on your computer at the same time
Why would you want to have two dropboxes at the same time? One illegitimate reason would be to get more dropbox quota. We do not recommend you do this as this is dishonest – if you need more space please pay for it (or earn it in one of the many legitimate ways Dropbox gives you to earn more space)!
A legitimate reason would be that you personally use dropbox for sharing files with people, and your organisation also uses dropbox and you want to keep the two dropboxes completely independent (sometimes it is an organisation requirement for them to be kept independent – as is the case in IAM).
How do we do it?
If you are using a Mac, scroll down for instructions, they are below the Windows instructions. As Windows is the most common operating system used in Afghanistan we’ll cover it first.
Windows instructions
Googling this problem will come give you an assortment of methods, including some using a portable version of dropbox or a tool called dropboxen. Both of these methods have problems that mean that they now either don’t work or have a high risk of dropbox failing.
We’ve combined parts of a number of different guides to come up with the best combination and added our own simple script to ensure that your second dropbox application is always able to run the current version of the dropbox software (a common failing of the solutions on the internet is that the second dropbox application doesn’t ever upgrade when new versions are released).
Before we start, we assume that you have already installed dropbox on your computer and set it up with your work dropbox account and that you are reading these instructions because you want to know how to have your personal dropbox account on the same computer. We also assume that you are using Windows 10 because it is free to upgrade from Windows 7/8/8.1 to Windows 10 and you wouldn’t be using anything earlier than Windows 7. You will need a copy of the dropbox installation software. If you only just installed dropbox then you should have the installation file handy – save it to a USB stick. If you installed it a long time ago you could download it again, but dropbox often keeps a download that you could just copy. Take a look in c:\program files (x86)\dropbox\update\download\a_long_set_of_numbers_and_letters\version_number\ and you will hopefully find a file called dropboxclient_version.exe. If it is here you don’t need to copy it to a memory stick, but if not you’ll need to download it from www.dropbox.com and copy it to your memory stick.
Step 1: Create a personaldropbox user account on your computer
- Press WINDOWS-X on your keyboard (WINDOWS is the special windows key between CTRL and ALT on the left side of your keyboard) and choose Control Panel from the menu that pops up.
- In the top right corner of Control Panel type “create an account” in the search box and press enter. It will then show you a “Create an account” link. Click on it. At the bottom of the list of accounts that will be displayed there will be “Add a new user in PC settings”. Click on this.
- Click “Add someone else to this PC”. You may have to wait a moment at this point while Windows does something mysterious. After a while you will be asked “how will this person sign in”. Choose”I don’t have this person’s sign in information”. Then you will be asked to create an account for them. Don’t. Choose “Add a user without a Microsoft account” from the bottom of the window. Who’s going to use this PC should be “personaldropbox”. The simplest thing is to use the same password as for your own account – since both accounts are owned by you. Enter it twice and set the hint to anything you want. Press Next.
- Your account has now been created.
Step 2: Log on as the new user account and setup dropbox
- Press Windows-L to lock the computer.
- You will now see two user accounts in the bottom left corner of the screen when you need to sign in, select “personaldropbox” and enter your password to log in. Since this is the first time this user has logged in, windows will have to set things up for a few minutes and then you can continue.
- Next browse to the folder we’re going to put the personal dropbox in. So that it gets included in your computer backup we recommend that it be in C:\users\youraccount\personaldropbox. So open file explorer and browse to c:\users\ then open your account folder. You will be asked to click continue to get permission to access this folder. When you click continue you will be asked to enter an administrator password. You should enter the password for (and choose the account of) your normal user account (assuming that user is the administrator of the computer – which is normally the case (if it isn’t the case you would already be aware of this!). Once you have been granted permission and can see the contents of the folder, click on the Home ribbon and click NEW FOLDER. Type personaldropbox as the new folder name and press enter.
- Before we started you found the dropbox installation software. Now it is time to use it. You need to install dropbox for this second user account – just run the installer as normal. Note that if you install dropbox using an installer foun d in the dropbox program files folder described earlier, it will be a silent installer. So after a little while, go to your start menu and type dropbox. If it appears then the installation is complete and you can run it. (on current versions of dropbox on Windows 10 this can be very quick)
- The first time you run dropbox it will try to connect to the dropbox servers and then realise that it doesn’t hve an account yet, and will then bring up dropbox setup and ask you to log in. Log in using your personal dropbox account.
- Once you have successfully logged into dropbox,you need to change where it stores its’ files. Look in the system tray (this is the bit next to the clock on your computer) and you should find the dropbox icon. Click on it. A window will pop up. Click on the cog/gear icon in the top right of the window, and click preferences. This will open a new Window. Click on the Account icon on this window. The first item below that it in the window will be “Location” – click MOVE to change the location.
- Click on “This PC” in the list of locations, then click on the C: drive, then users, then your account name, then the personaldropbox folder we created earlier. Then press OK. You will then be asked to confirm you are moving the dropbox folder to c:\users\youraccount\personaldropbox\dropbox. Press OK, Then Press OK again. This will successfully relocate the folder.
- press WINDOWS-X and choose “Shutdown or sign out”, and then “sign out”. Then log in as your normal account again.
Step 3: Hide the personaldropbox Windows account
- There’s no need to have the personaldropbox user account listed when you log onto Windows, so we’ll hide it now. Right click on this link and choose save link as hidepersonaldropboxacct.reg (it doesn’t matter where you save this as long as you can find it – you need it only once)
- Double click on the file you just downloaded to run it. You will be asked to confirm that you really want to make changes to the registry (yes you do). Then it will tell you it has successfully made the changes. Now the personaldropbox account will not be visible at login time.
Step 4: setup the second dropbox to upgrade and run
- Right click on this link and choose save link as pdropboxupdateandrun.bat in your normal documents folder.
- Open File explorer and browse to c:\users\personaldropbox. When you try to open personaldropbox you will be told you don’t have permission, click continue to get access to the folder. Do this. Now you have the necessary permissions to setup dropbox to run for the personaldropbox user.
- Press WINDOWS-X and select Computer Management from the menu that appears. Then select Task Scheduler from the System Tools list. Then wait while the middle pane of the Window updates to show a list of your tasks. Then click create basic task (on the right hand side under “Actions”), and wait for the popup window to appear.
- Enter “Personal dropbox” as the name. You can put a description if you want. Then press NEXT. For when you want the task to start, choose When I log on. Then press NEXT. What action should be Start a program. Then press NEXT. For program/script, press BROWSE and browse to the location where you saved pdropboxupdateandrun.bat above (it should be your documents folder). When you find it, select pdropboxupdateandrun.bat and click OPEN. Then press NEXT. Tick the box near the bottom of the window that says “Open the properties dialog for this task when I click FINISH“. Then click FINISH.
- After a moment or so the current dialog window will close and the task properties dialog window will open. Go to the conditions tab and remove the tick in the power section next to Start the task only if the computer is on AC power. Then go to the settings tab and add a tick next to Run the task as soon as possible after a scheduled start is missed, then remove the tick next to Stop the task if it runs longer than 3 days
- Now in the centre pane of computer management, scroll down so that you can see the active tasks. Click on the list in the active task box and type “per” without the quotes. You should see the personaldropbox task. Double click on it and the window will change. In the ACTIONS list you will see RUN underneath the heading “Selected item”. Click on run. It will open a black window and will ask you to enter the password for personaldropbox. This is the password for the personaldropbox user account in Windows (not the personal dropbox dropbox account). If you followed our instructions you would have made this the same as your normal windows account password. Type this now.
- Now the second dropbox should start and should appear in the system tray next to the clock. You shouldn’t be asked for the password next time you restart your computer – it should all be automatic.
- You can close any of the open windows at this time as you don’t need them any more.
Step 5: Get access to the personal dropbox
- To see your personal dropbox you can’t double click on the dropbox icon for it on the system tray like you would for your normal dropbox icon as it won’t work (you will have two icons. This would normally be the second one), or you can open file explorer and browse to c:\users\your account\personaldropbox\dropbox or you can create a shortcut to it and place the shortcut on your desktop.
- If you want a shortcut on your desktop go up a folder to c:\users\youraccount\personaldropbox and right click on dropbox. From the small menu that appears, choose Send to, Desktop (create shortcut). Now go to your desktop and find the shortcut and rename it to personaldropbox or something else that will make sense to you.
Finished: Congratulations!
(The following sources are acknowledged as references when preparing these instructions: http://semi-legitimate.com/blog/item/multiple-dropbox-instances-on-windows-7, http://winaero.com/blog/how-to-hide-user-accounts-from-the-login-screen-in-windows-8-1/)
Note: If you ever need to change the password on your personaldropbox windows user account press Windows -X and choose “Command Prompt (Admin)” from the menu. A command prompt window will open. If you type NET USER at that command prompt and press enter you will see both your user accounts. Now that you remember the exact name of your second user account you can change the password by typing NET USER the_name_of_the_second_user_account *
This command says change the password of that account by prompting you for it – so it will ask you for the new password (the same as your primary account) and then will ask you to confirm it, then it will confirm that it has changed the password for you.
Mac instructions
There is a method to do this using a program called dropbox encore. We don’t recommend this method as it has a documented problem when dropbox automatically upgrades to a newer version where dropbox no longer runs and you have to manually reinstall it. This doesn’t seem very practical in a country where downloads are slow and you therefore want the upgrade to work the first time rather than having to download it manually and reinstall after it has already automatically downloaded an update and tried to install it for you.
Better alternatives are therefore:
http://theterran.squarespace.com/blog/2012/6/14/use-two-dropbox-accounts-on-one-computer.html – nice guide with pictures. Make sure you read through to the end to make the second dropbox automatically start every time you start your computer. At the end of the instructions he also advises a setting change that will allow you to easily tell the two dropbox icons on your computer apart.
http://lifehacker.com/5971204/run-multiple-dropbox-accounts-on-one-computer – two approaches given but not with pictures (the first approach is very similar to the link above that does have pictures). Make sure you read the part about making the second dropbox automatically start every time you start your computer.
How do I tell the “alternate” Dropbox apart?
If you are running Windows, the second dropbox icon will appear on the system tray next to the first one (near your clock). If you are running the standard Ubuntu desktop environment or Mac OS X, you should see a second Dropbox icon appear in the indicator panel in the top-right corner of the screen. The way to tell them apart is to look at the “Dropbox location” on the “Advanced” tab in the Dropbox preferences, or just choose “Open Dropbox Folder” from the panel indicator menu. On Windows the second one will always be the personal one because we are starting it later than the first one.
What everyone needs to know about computers
If you are not a technical person, where do you start in terms of things you should know about computers?
Well one place to look is this article: 100 Technical Things non-technical people can learn to make their lives easier
I hope it is helpful for you. If there is anything else you need to know, feel free to ask us. That is what we are here for.
The right software
If you ask at any computer shop in this country they will happily fill your computer with a collection of illegal software that you “need”. But not even the version of Windows (usually Windows ultimate edition, but in the rest of the world probably less than 5% use the ultimate edition as it is unnecessary) they install is necessary.
So how do I know what really I need?
We’ve evaluated software in a range of categories and defined it as the IAM standard operating environment. This software is the only software permitted to be used on IAM owned computers, but for personally owned computers what you use is ultimately up to you. Therefore, when you realise that there is something you need that your curent software doesn’t do, just look it up in this list and download the software you need. We don’t support the use of illegal software, and the majority of software on this list is free (the major exceptions being Office suites where we’ve found it impossible to find something that is truly 100% Microsoft Office compatible and is also able to handle right to left languages properly, and email clients where we’ve found it impossible to find something that works well and is currently maintained and is free). We don’t know about every piece of software out there, so if you know of something that should be added to this list or considered as a better alternative to something on this list please let us know.
Recovery of data from a dying harddrive
There are many ways to recover data from dying harddrives. As we try some and are successful in recovering at least some data we’ll document them here.
But firstly, what is a dying harddrive?
A typical experience of an end user of a dying harddrive is when accessing certain files takes a very long time and then the file is actually not able to be opened. This is because the part of the harddrive where the file is written is no longer accessible. Often this is caused by a harddrive (or more accurately the computer containing the harddrive) being bumped or moved while it is turned on. This causes the spinning discs inside the harddrive to come in contact with the part of the harddrive that reads the data from them and damages the surface of the harddrive. Once a harddrive starts to die it is generally only a matter of time before the harddrive completely fails. So in that circumstance it is best to get as much data off it as quickly as you can and then either give up or try more intense methods of recovery to get the things you couldn’t get at first.
Note: if your harddrive is making clicking sounds that is bad. You should probably get professional help rather than doing anything else. This will cost a lot of money as they will need to disassemble your harddrive in a clean room and order a replacement harddrive identical to yours to swap parts from. This is time consuming and might also fail to recover any files.
The following instructions assume that you are using a Windows computer.
METHOD 1
If some files are still accessible this method should work to recover all the files that are not yet damaged. We’re assuming that the damaged harddrive is the only harddrive in your computer, and therefore it is the one you are running Windows from as well as storing your data on.
What you will need:
– a Windows PE boot disk. You can make one of these using another working computer, a blank CD, and a free application called AOMEI backupper. Once you install AOMEI backupper, run it, and go to the Utilities menu and select “Create Bootable Media”. Then on the next screen choose to create Windows PE boot media.
– an external USB harddrive
How:
1. connect the external USB harddrive to the damaged computer
2. insert the Windows PE boot disk into the CD drive of the damaged computer
3. boot from CD (often you will have to press F12 as the computer starts in order to boot off CD)
4. it will start loading windows files but it won’t look like normal windows. Then it will have a graphical environment that looks a bit like Windows (it is just part of windows, hence the similarity) and it will start the AOMEI backupper software. On the menu, choose Utilities and then choose Windows Shell Command Line.
5. This will bring you to what is known as a command prompt. Now you need to locate your harddrive. The drive letters will be different to normal because you booted your computer off the CDROM. C: drive will contain two files: bootmgr and bootsqm.dat. This is from the CDROM. Another drive will contain 3 folders called boot, EFI, and sources. This is also from the CD ROM.
To access different drive letters type the drive letter followed by a colon. Then type dir to see the contents of the drive. eg.
C:
DIR
then it will show you what the drive contains. Start with C: and then move on throughout the alphabet. You may need to go through all the drive letters in order to find your external harddrive if it is setup for a specific letter normally (the computer will try to use that same drive letter if it is available).
If you find a drive that contains a “Users” folder then type “dir users” and it will list the users on that computer. If one of the users is you then you know you’ve found your drive!
You need to know where all your files are stored. If you do not, then you should backup all of \users\ and that will get most places that people store things.
Once you have found your external drive and your dying harddrive continue to the next step.
6. Windows 7 and later and Windows PE is equipped with a command called robocopy. In the following examples E: is the drive letter of the external drive (substitute the letter yours is using) and D: is the drive letter of the damaged drive (again, substitute the letter yours is using). eg.
robocopy “d:\users\george” “e:\recovered\george\” /e /r:0
Some explanation:
d:\users\george in the example is where we think all the files belonging to george are kept
e:\recovered is a directory we created on the external harddrive to contain the files we recover. We’re going to put them into a george directory inside that.
/e means copy everything including empty directories
/r:0 means (noting that is a ZERO at the end not the letter O) if you get an error when you access the file give up on that file and continue to the next file. r=retry. We could specify multiple retries if we wanted, but remember that every time you access the disk you might damage more of the disk, so initially just get as much as you can off the disk as quickly as possible.
Other commands you might want to know so you can move around:
cd = change directory eg. “cd users” would move you inside the users directory so you can look around. “cd \” would move you back to the top directory on the harddrive. “cd ..” would move you up one directory in the harddrive. “cd a*” would move you inside a the first directory that starts with the letter a in the current directory – this can be useful if you don’t want to type long directory names – you can type the unique part of it and then it will work out the rest.
md = make directory. eg. “md george” would create a directory called george in the current directory
Things to note:
At the end of each robocopy it will tell you the number of failed directories and failed folders. Write these down along with the full directory name as you will need this in step 7. In fact, if you write down the exact robocopy command you use that will make it much easier in step 7.
7. once you have copied as much as you can get off the harddrive you can try to recopy any directory where there were failed directories or folders. Just use the same robocopy command as you originally used and it will skip any files that have already been copied and will just retry copying the failed ones. At the end, see if the failed directories and files was less than it was the first time – update your notes with the new numbers. Retry all the directories that you copied where there were failures the first time around.
8. Now if you really don’t want to give up you can try using /r:5 and re-attempting what you did in step 7. This will retry every failed file 5 times before moving on to the next one. NOTE: If you do this step, be aware that this may prevent other recovery attempts from working if you are planning to try anything else afterward. This is because you might just damage the harddrive further in the process of trying to access the bad parts multiple times. Also note that it is probably already impossible to recover some files. Our only goal here is to recover as many files as are possible.
METHOD 2
If you have another method that has worked for you, let us know and we’ll add it here.
Antivirus/Antimalware
If you are looking for a good free antivirus/antimalware product for your personally owned computer, Avast is an excellent choice. Avast now offer Avast Business free which is a centrally managed tool and is useful for organisations – this is part of IAM’s standard operating environment and is used on all IAM owned computers.
Many people like to pay money for an antivirus product and McAfee is a common choice, however in our experience, the internet connections in Afghanistan are not reliable enough for McAfee antivirus and regularly cause it to stop working after an update. Once it gets into this non-working state, McAfee do provide an online repair tool, but our internet connections are again generally not good enough for it to successfully repair the product. And even if they do repair it, it generally goes bad again within a few minutes or a few days.
Avast on the other hand has demonstrated itself to be reliable. So if you want to spend money on antivirus you can buy the Avast paid version. Otherwise you can use Avast free, which is a fully featured product in itself. The link at the top of this article will take you to a comparison page where you can see the 3 different versions they offer and download one to install on your computer.
If you are using Avast there is one thing you may want to do – customise some of the settings. By default it talks to you (yes, I mean spoken english) when it updates its virus settings. This can be annoying (although funny at first, especially if you enable the pirate voice). To change settings such as this, and to remove some of the advertising notices follow this guide.
WARNING: You should only ever have one real time antivirus scanner installed on your computer at any time! If you install more than one it will slow your computer down unnecessarily, therefore after downloading this one, remove any other antivirus tool you have before installing this one.
Language learning tools
If you know of other good language learning tools we can add to this page please let us know.
Anki (http://ankisrs.net/)
Anki is an open source tool that replaces those old paper flashcards. You can build your own offline sets of flash cards, but if you’d like to connect your Anki learning across multiple machines you’ll need to sign up for Anki Web (free). Anki web also allows you to use other peoples flashcard sets that they have shared and you don’t have to do any work except start memorising! But you can also create your own flashcards too.
Anki is multimedia ready so you can add pictures and sound to your flashcards too.
Oh, and there are at least two sets of flashcards for Dari already available in Anki – contributed by other IAMers!
Too many secrets
In the 80s or 90s there was a movie called Sneakers where someone invented the ultimate password cracking machine and the secret code to make it work was “too many secrets”. There are however people who try to crack passwords and therefore we should make them longer and harder, but if we do that how can we possibly remember them?
This is the role of a program called a password manager. Password managers mean that you only need to remember one really hard password that unlocks the rest that are stored in the password manager. We’ll comment on three different password managers here:
1. Dashlane (http://www.dashlane.com/) – editor’s choice!
Available for free, but with extra features in a paid version. Comes in the form of a program that runs on your computer and a browser add-on that enables automatic form filling. Because it is an application it can be used easily for passwords that are for things other than web pages. Also has some extra features for dealing with online purchases. If you aren’t comfortable storing all your passwords on the internet you can run it completely standalone without syncing to the internet, if you do that though you don’t get syncing to other devices but you can manually export and import your passwords in a file to transfer them between devices. Has some nice features like the ability to rate your passwords for strength and to warn you which ones need to be changed because they are weak. It also compares your passwords to passwords on leaked password lists available on the internet, if your password is on one of those lists then it tells you that your password is compromised so you can change it.
2. Last pass (https://lastpass.com/)
Available for free, but with extra features in a paid version. Comes in the form of a browser add-on. All your passwords are stored online with a local cache (for if the internet is unavailable). It is troublesome to use because whenever you need to edit any password it has to be done through a webpage. If you are uncomfortable storing your passwords on the internet then this one is not for you. Does some password checking for you like dashlane but isn’t as comprehensive.
3. Keepass (http://keepass.info/)
Free and open source. Your passwords are kept on your computer. The interface is clunky.
I need a new computer
So you need a new computer? If it is going to be owned by IAM you need IAMtech’s help to purchase it for you – you should not do it on your own unless we authorise you to do so. If it is going to be owned by you personally then we can help you too, or you can do it yourself but be careful! Please refer to these articles if you do it yourself:
You might think that if you get us to buy a new computer for you you can have it tomorrow. Sorry but you would be wrong. Before we hand your computer over to you we need to do a lot of work on it in order to prepare it for use and to protect the investment for the future. We also need some information from you.
Before buying it we need to know:
- What will the computer be used for?
- Is there a computer that you want it to be as fast as or faster than? We would then look at that computer and use it as a starting point for our shopping – this is a big help. See this explanation for why.
- do you need to use it with a projector? If so, what connections does your projector have? Older projectors only have VGA whereas newer ones have HDMI or both. If your computer doesn’t have the right connection you’ll either need to buy a new projector or an expensive converter ($80) that we cannot buy in country and would need to mail order from overseas (note that local shopkeepers may try to sell you an adaptor – these do not work and are not designed for that purpose). Also note that some computers come with a “displayport” socket instead of HDMI or VGA – there are apparently adapters available for these but we will need to test it in the shop to be certain it works.
- does it need long battery life? We’ll do our best to find one with good battery life, although these days all newer computers are much improved over older computers battery life. Sometimes we can choose an SSD harddrive rather than a traditional one with moving parts – these use less battery but are smaller in storage space.
- does it need to be lightweight and small? Some computers are now coming without internal CD/DVD drives. This does mean that if you need one of those you would need an external one, but overall they will probably still take up less space.
- Do you need a touch screen? Not really. It is nice, but you can use a computer well without one. These are becoming available in country now.
- What version of office do you require? If you only need Word/Excel/Powerpoint then we will buy Office Home and Business edition. If you need Access or Publisher we will need to buy the Professional edition. We will not buy Home and Student edition for any IAM owned laptops as that would be in breach of the licence.
To set it up we need:
- to know the IAM email account of the person who will use it. These days all Windows computers use email accounts as their username so we have to have this before we can start setting the computer up.
- the external backup drive that your team uses for backups as we will do an initial backup there and setup ongoing backups for you
What will we do before we hand over the computer to you:
- We will burn a full set of recovery disks for your computer.
- We will ensure that Windows is fully updated with all the necessary patches and updates (if it is Windows 8 this will include updating it to Windows 8.1). This can take time if there are a lot of updates – particularly if it needs Windows 8.1 because it is an extremely large download. Unfortunately computers are not sold completely up to date in any country, but more so here in Afghanistan.
- We will uninstall all trialware that comes with it – often there are trial versions of antivirus, Microsoft Office and other applications. If we don’t do this now it will just create more work and inconvenience for you later.
- We will set the recycle bin to ask you to confirm before deleting any file (believe it or not Microsoft have decided that deleting a file without confirmation is acceptable).
- We will install software to do an image backup of your computer
- We will install software for doing regular backups of your computer and will set this up to work
- We will install Google Chrome internet browser for you. This is preferred to Internet Explorer as it is faster and is rarer to have security flaws.
- We will install a program that you can use to keep your computer running healthily so you don’t have to bring it back to us when it seems to be slowing down.
- We will install the software required for IAM’s file sharing solution and will ensure that the computer has access to the folders used by all staff (999 and 998).
- We will install an email program. Windows Live Mail is preferred to Thunderbird as it can work better on poor quality networks, and preferred to outlook because outlook is difficult to backup effectively.
- We will install an antivirus program and ensure it receives all the latest virus updates.
- We will do an image backup of your computer
Once all this is complete you can have the computer. Thanks for being patient with us so that we can do a thorough job for you.