{"id":4,"date":"2014-06-13T12:07:51","date_gmt":"2014-06-13T07:37:51","guid":{"rendered":"http:\/\/it.iam-afghanistan.org\/?page_id=4"},"modified":"2020-08-31T07:45:07","modified_gmt":"2020-08-31T03:15:07","slug":"about-iamtech","status":"publish","type":"page","link":"https:\/\/iam-afghanistan.org\/it\/","title":{"rendered":"Getting help from IAMtech"},"content":{"rendered":"<p style=\"color: #333333;\"><div class=\"caldera-grid\" id=\"caldera_form_1\" data-cf-ver=\"1.9.7\" data-cf-form-id=\"CF55e44743c06e2\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/iam-afghanistan.org\/it\/wordpress\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF55e44743c06e2 caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF55e44743c06e2_1\" data-form-id=\"CF55e44743c06e2\" aria-label=\"Get help\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF55e44743c06e2-tmpl\" data-cfajax=\"CF55e44743c06e2\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/iam-afghanistan.org\/it\/cf-api\/CF55e44743c06e2\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF55e44743c06e2\" name=\"_cf_verify\" value=\"f802b5424c\"  data-nonce-time=\"1777728790\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/it\/wp-json\/wp\/v2\/pages\/4\" \/><div id=\"cf2-CF55e44743c06e2_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF55e44743c06e2\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF55e44743c06e2\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"4\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Email<\/label><input type=\"text\" name=\"email\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF55e44743c06e2_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_3906354\" class=\"form-group\" id=\"fld_3906354_1-wrap\">\r\n<label id=\"fld_3906354Label\" for=\"fld_3906354_1\" class=\"control-label\">I need help with<\/label>\r\n<div class=\"\">\r\n\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"resetting my IAM email password\" for=\"fld_3906354_1_opt1998061\"><input type=\"radio\" id=\"fld_3906354_1_opt1998061\" data-field=\"fld_3906354\" class=\"fld_3906354_1\" name=\"fld_3906354\" value=\"resetting my IAM email password\"    data-radio-field=\"fld_3906354_1\" data-type=\"radio\" data-calc-value=\"resetting my IAM email password\" \/>\n\t\t\tresetting my IAM email password\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"dropbox\" for=\"fld_3906354_1_opt1977964\"><input type=\"radio\" id=\"fld_3906354_1_opt1977964\" data-field=\"fld_3906354\" class=\"fld_3906354_1\" name=\"fld_3906354\" value=\"dropbox\"    data-radio-field=\"fld_3906354_1\" data-type=\"radio\" data-calc-value=\"dropbox\" \/>\n\t\t\tdropbox\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"anything else\" for=\"fld_3906354_1_opt1428836\"><input type=\"radio\" id=\"fld_3906354_1_opt1428836\" data-field=\"fld_3906354\" class=\"fld_3906354_1\" name=\"fld_3906354\" value=\"anything else\"    data-radio-field=\"fld_3906354_1\" data-type=\"radio\" data-calc-value=\"anything else\" \/>\n\t\t\tanything else\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n<\/div>\r\n<span class=\"caldera-forms-conditional-field\" role=\"region\" aria-live=\"polite\" id=\"conditional_fld_5600948_1\" data-field-id=\"fld_5600948_1\"><\/span><span class=\"caldera-forms-conditional-field\" role=\"region\" aria-live=\"polite\" id=\"conditional_fld_978037_1\" data-field-id=\"fld_978037_1\"><\/span><span class=\"caldera-forms-conditional-field\" role=\"region\" aria-live=\"polite\" 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class=\"radio\">\n\t\t\t\t<label data-label=\"share a folder I have with someone else\" for=\"fld_5600948_1_opt1877100\"><input type=\"radio\" id=\"fld_5600948_1_opt1877100\" data-field=\"fld_5600948\" class=\"fld_5600948_1\" name=\"fld_5600948\" value=\"share a folder I have with someone else\"    data-radio-field=\"fld_5600948_1\" data-type=\"radio\" data-calc-value=\"share a folder I have with someone else\" \/>\n\t\t\tshare a folder I have with someone else\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"get access to a folder I need\" for=\"fld_5600948_1_opt1112083\"><input type=\"radio\" id=\"fld_5600948_1_opt1112083\" data-field=\"fld_5600948\" class=\"fld_5600948_1\" name=\"fld_5600948\" value=\"get access to a folder I need\"    data-radio-field=\"fld_5600948_1\" data-type=\"radio\" data-calc-value=\"get access to a folder I need\" \/>\n\t\t\tget access to a folder I need\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"create a new folder\" for=\"fld_5600948_1_opt1208651\"><input type=\"radio\" id=\"fld_5600948_1_opt1208651\" data-field=\"fld_5600948\" class=\"fld_5600948_1\" name=\"fld_5600948\" value=\"create a new folder\"    data-radio-field=\"fld_5600948_1\" data-type=\"radio\" data-calc-value=\"create a new folder\" \/>\n\t\t\tcreate a new folder\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"remove an existing folder\" for=\"fld_5600948_1_opt1338823\"><input type=\"radio\" id=\"fld_5600948_1_opt1338823\" data-field=\"fld_5600948\" class=\"fld_5600948_1\" name=\"fld_5600948\" value=\"remove an existing folder\"    data-radio-field=\"fld_5600948_1\" data-type=\"radio\" data-calc-value=\"remove an existing folder\" \/>\n\t\t\tremove an existing folder\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"give a new person access to IAM dropboxes\" for=\"fld_5600948_1_opt1725574\"><input type=\"radio\" id=\"fld_5600948_1_opt1725574\" data-field=\"fld_5600948\" class=\"fld_5600948_1\" name=\"fld_5600948\" value=\"give a new person access to IAM dropboxes\"    data-radio-field=\"fld_5600948_1\" data-type=\"radio\" data-calc-value=\"give a new person access to IAM dropboxes\" \/>\n\t\t\tgive a new person access to IAM dropboxes\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n<\/div>\r\n<\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_978037_1-tmpl\">\r\n<div class=\"\"><p><a href=https:\/\/iam-afghanistan.org\/it\/mail\/password-reset.php>To reset your IAM email password click on this link<\/a><\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_234569_1-tmpl\">\r\n<div class=\"\"><p><a href=https:\/\/iam-afghanistan.org\/it\/dropbox>To share a dropbox folder you already have access to with someone else in IAM please click here<\/a>.<\/p>\n<p>Using that link you can request that the folder be shared with someone else in IAM.  The request will be automatically sent to the folder owner for approval.  If the owner approves it will be sent to the dropbox administrator to invite the person.  Once the person accepts the invitation in their email or via the dropbox icon near their clock, they will have access to the folder.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_6737331_1-tmpl\">\r\n<div class=\"\"><p>To get access to an IAM dropbox folder that you don't currently have, you must ask someone who does have access to it to share it with you.  They will need to do it using <a href=https:\/\/iam-afghanistan.org\/it\/dropbox>this link<\/a>.  <\/p>\n<p>Using that link they will request that the folder be shared with you.  The request will be automatically sent to the folder owner for approval.  If the owner approves it will be sent to the dropbox administrator to invite you.  Once you accept the invitation in your email or via the dropbox icon near your clock, you will have access to the folder.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_7756118_1-tmpl\">\r\n<div data-field-wrapper=\"fld_7756118\" class=\"form-group\" id=\"fld_7756118_1-wrap\">\r\n<label id=\"fld_7756118Label\" for=\"fld_7756118_1\" class=\"control-label\">Who do you need to remove it from?<\/label>\r\n<div class=\"\">\r\n\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"Just me\" for=\"fld_7756118_1_opt1081213\"><input type=\"radio\" id=\"fld_7756118_1_opt1081213\" data-field=\"fld_7756118\" class=\"fld_7756118_1\" name=\"fld_7756118\" value=\"Just me\"    data-radio-field=\"fld_7756118_1\" data-type=\"radio\" data-calc-value=\"Just me\" \/>\n\t\t\tJust me\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"radio\">\n\t\t\t\t<label data-label=\"Everyone\" for=\"fld_7756118_1_opt1181571\"><input type=\"radio\" id=\"fld_7756118_1_opt1181571\" data-field=\"fld_7756118\" class=\"fld_7756118_1\" name=\"fld_7756118\" value=\"Everyone\"    data-radio-field=\"fld_7756118_1\" data-type=\"radio\" data-calc-value=\"Everyone\" \/>\n\t\t\tEveryone\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n<\/div>\r\n<\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_2433915_1-tmpl\">\r\n<div class=\"\"><p>To remove a dropbox folder from your own account you can go to <a href=http:\/\/www.dropbox.com>the dropbox website<\/a> and login using your dropbox account and password.  <\/p>\n<p>Once you are there, click on the dropbox folder you want to remove, then click on the SETTINGS button that is near the top right of the window when the folder is displayed.  You will now see a pop up window called \"Shared folder options\" and your name will be displayed on the top line of that window.  Press the X on the right next to your name and you will be able to safely remove that dropbox from your account without affecting anyone else.  When you are asked if you would like to keep a copy of the files, choose no, as that will free up the space in your dropbox that those files were using.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_4305381_1-tmpl\">\r\n<div class=\"\"><p>You may search our online knowledge base (see the search option in the top right of the screen) and if you can't find what you need there you can use <a href=http:\/\/iam-afghanistan.org\/it\/help-request-form>this link<\/a> to submit your request for one of our staff to contact you.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_6594231_1-tmpl\">\r\n<div class=\"\"><p><a href=https:\/\/iam-afghanistan.org\/it\/dropbox>To create a new dropbox folder please click here<\/a> and after logging in, scroll to the bottom of the page and click on the \"Create a new folder\" button.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_8256745_1-tmpl\">\r\n<div class=\"\"><p>To remove dropbox folder from everyone you need to be the owner of the folder.  <a href=https:\/\/iam-afghanistan.org\/it\/dropbox>If you are the owner of the folder, please click here<\/a> and after logging in, open the folder and below the list of users you will find an \"Archive and remove this folder\" button. Before permanently removing the folder, the dropbox administrator will archive its contents in case some day in the future they are needed.<\/p>\n<\/div><\/script>\r\n\r\n<script type=\"text\/html\" id=\"conditional-fld_8870401_1-tmpl\">\r\n<div class=\"\"><p><a href=https:\/\/iam-afghanistan.org\/it\/dropbox>To give a new person access to IAM dropboxes please click here<\/a> and after logging in, scroll to the bottom of the page and click on the \"Add a user to the IAM Dropbox system\" button.<\/p>\n<\/div><\/script>\r\n<\/p>\n<h3 style=\"color: #333333;\">About IAMtech<\/h3>\n<p>IAMtech is part of IAM and exists to provide\u00a0\u00a0innovative and sustainable ICT support and services to IAM and other NGOs.<\/p>\n<p style=\"color: #333333;\">Our helpdesk is staffed 7:30am-4pm Saturday-Wednesday and we can support you in English or Dari.<\/p>\n<p style=\"color: #333333;\">To receive support your organisation must have an existing relationship with IAM or be part of IAM.\u00a0 If you do, you may use one of the alternatives below to request support. \u00a0If you don&#8217;t yet have a relationship, don&#8217;t despair &#8211; just write to us at the email address below and tell us about your NGO and we will contact you about support arrangements for the future.<\/p>\n<p style=\"color: #333333;\">For normal support you should use our self help tool at the top of this page to direct you to the right place. \u00a0If you really can&#8217;t cope with that, you can email us at it@iam-afghanistan.org with a brief description of your problem. \u00a0If your problem relates to email or internet not working then you won&#8217;t be able to email us and should instead phone one of our numbers in the staff contact list.<\/p>\n<p style=\"color: #333333;\">Once your request is in our helpdesk tracking system you will get updates throughout the life of your request. \u00a0At the end of the work we would like you to tell us what you thought of our work and will send you a brief survey to complete. \u00a0If you fill out the survey it helps us do better in future.<\/p>\n<p style=\"color: #333333;\">We look forward to supporting you.<\/p>\n<p style=\"color: #444444;\">\u00a0<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>About IAMtech IAMtech is part of IAM and exists to provide\u00a0\u00a0innovative and sustainable ICT support and services to IAM and other NGOs. Our helpdesk is staffed 7:30am-4pm Saturday-Wednesday and we can support you in English or Dari. To receive support your organisation must have an existing relationship with IAM or be part of IAM.\u00a0 If<\/p>\n<p><a class=\"excerpt-more blog-excerpt\" href=\"https:\/\/iam-afghanistan.org\/it\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/pages\/4","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":10,"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":1524,"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/pages\/4\/revisions\/1524"}],"wp:attachment":[{"href":"https:\/\/iam-afghanistan.org\/it\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}